Shipping policy
Shipping & Delivery Information
We want your order to reach you as quickly and safely as possible. Here's everything you need to know.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
| Region | Estimated Delivery |
|---|---|
| 🇳🇴 Norway | 7–10 business days |
| 🇸🇪 Sweden | 7–10 business days |
| 🇩🇰 Denmark | 7–10 business days |
| 🇫🇮 Finland | 7–10 business days |
| 🇨🇭 Switzerland | 7–10 business days |
| 🇳🇱 Netherlands | 7–10 business days |
| 🇩🇪 Germany | 7–10 business days |
| 🇦🇹 Austria | 7–10 business days |
| 🇫🇷 France | 7–10 business days |
| 🇧🇪 Belgium | 7–10 business days |
| 🇬🇧 United Kingdom | 7–10 business days |
| 🇮🇪 Ireland | 7–10 business days |
| 🇦🇺 Australia | 10–12 business days |
| 🇱🇺 Luxembourg | 7–10 business days |
Delivery times are estimates and may vary due to carrier delays.
Shipping Costs
Free shipping on all orders — no minimum, no exceptions.
Order Tracking
Once your order is shipped you will receive a confirmation email with a tracking number so you can follow your delivery every step of the way.
Customs & Import Duties
For orders within Europe — no customs fees or import taxes apply.
For orders to Australia and other countries outside the EU — customs duties and import taxes may apply. These charges are the responsibility of the customer.
Questions?
Our team is here to help. Chat with us directly or send us a message at hello@ortmo.com — we'll get back to you within a few hours.